This is the outline given in the debrief — accurate as a summary, but not yet backed by cited evidence.
The evaluator specifically called this out as strong evidence and asked that more than one person — not just the original respondent — be ready to tell it consistently.
"Closing the loop" — assessment or feedback data leading to a documented, real institutional action — is exactly what MSCHE Standard 3 (Design, Delivery & Assessment) wants to see. Most institutions can describe their assessment process; fewer can point to a concrete decision it actually produced. This story is a genuine example of that, which is why the evaluator flagged it — but a verbal answer isn't a citable exhibit. It needs to be written down with dates, data, and a record of the decision.
Every row below needs a real answer from institutional records — nothing here is filled in with a guess.
| Question | What's Needed |
|---|---|
| When was the problem identified? | Term/date the Moodle complaints were first raised or noticed |
| What data showed the problem? | Survey results, support-ticket counts, complaint emails, or meeting minutes discussing it |
| How many students / what themes? | Approximate volume and the specific issues raised (e.g., usability, reliability, mobile access) |
| Who reviewed it, and how? | Was it a formal assessment committee review, a leadership meeting, or an informal escalation? Name the body/process |
| Were alternatives considered? | Other LMS platforms evaluated, if any, and why CampusOS was selected |
| When was the decision made? | Approximate date or term of the decision to switch |
| Migration timeline | When the switch happened and how long it took |
| Outcome / did it work? | Any post-migration survey or feedback data showing improvement |
The evaluator asked that multiple people — not only the original respondent — be able to share this example consistently. Identify 2–3 additional staff (e.g., whoever led the CampusOS evaluation, a faculty member who taught through the transition, IT/LMS administrator) and brief them on the same facts once this page is complete.
| # | Step | Owner | Status |
|---|---|---|---|
| 1 | Locate the original Moodle complaint data (survey results, tickets, emails, or meeting minutes) | TBD | Not Started |
| 2 | Identify who reviewed the complaints and how the decision was made | TBD | Not Started |
| 3 | Confirm the decision date and migration timeline | TBD | Not Started |
| 4 | Gather any post-migration data showing the outcome improved | TBD | Not Started |
| 5 | Fill in Section 3 above with the real answers and cite sources | TBD | Not Started |
| 6 | Assign a formal exhibit number and brief 2–3 additional staff to tell the story | TBD | Not Started |